24 hour emergency line 01534 755555

If you smell gas, suspect a gas escape or carbon monoxide has been detected,
call our emergency line immediately and follow the advice below.

What to do if you smell gas or
suspect a gas escape

  • Call us immediately on 01534 755555 (ideally leave the
    property to call us)
  • Open doors and windows to ventilate
  • Turn off gas appliances and, if possible, switch off the gas
    supply at the emergency control valve (next to your gas
    meter or on the gas cylinder)
  • Extinguish all naked flames and cigarettes
  • DO NOT use naked flames or smoke
  • DO NOT use any electrical appliances or turn electrical
    switches on OR off
  • DO NOT use the doorbell
  • DO NOT message us via this website or e-mail us about an
    emergency. Call us immediately on 01534 755555

Investigations into suspected gas and carbon
monoxide escapes are always free of charge.

What to do if you suspect a carbon
monoxide escape

  • Call us immediately on 01534 755555
    (ideally leave the property to call us)
  • Open doors and windows to ventilate
  • Turn appliances off
  • Go outside

Signs that there could be a carbon
monoxide escape

  • Your carbon monoxide detector being set off
  • Gas appliances burning with a yellow or orange flame
    instead of crisp and blue
  • Increased condensation inside windows
  • Pilot lights blowing out frequently
  • Soot or yellow/brown staining around or on appliances
  • Symptoms from inhaling CO include headache, dizziness,
    nausea, and shortness of breath

What is carbon monoxide?

Carbon monoxide (also known by its chemical symbol, CO) is a highly poisonous gas which can be produced by any fossil fuel burning appliance. It has no colour, no smell, no taste and is often called ‘the silent killer’.

How to prevent and detect
a carbon monoxide escape

Get an annual gas safety check and make sure that gas, oil and solid fuel-burning
appliances are serviced every year by a competent installer.

Fit an audible alarm in the same room as every gas, oil or solid-fuel burning
appliance. Make sure the alarm conforms to BS EN 50291 and carries the British
Standards kitemark, or equivalent European approval.