We're here to help

We take our duty of care to customers very seriously
and we make specific provisions for those
who require extra support.


If you’re struggling to pay your bills, please let us know as soon as possible and we can offer you a tailored payment plan.

We can also register you as a priority care customer so we can continue to support you with free energy efficient advice, free safety checks on your gas appliances, priority call outs and more.


Our top tips for
saving energy


Free energy review

Our advisers will help you optimise your energy by reviewing your heating and hot water settings.