10th October update 2 - interruption to gas supply

Our review with key stakeholders took place this morning and we will be making an announcement with firm timelines for the restoration of gas today at 6pm.

All customers will be receiving an additional letter from us over the next couple of days outlining the steps they need to take to ensure the safe restoration of gas. Our guidance to customers remains the same: 

Make sure all gas appliances are switched off (boiler, cooker, fire etc)   

Turn off the gas supply to your home at the meter. The emergency control valve is located next to your meter. Detailed instructions and a video for this are here. 

It’s important you let us know that you have done this. If you’ve helped a neighbour or relative to turn off their supply also let us know. Please complete this form or call us on 01534 755500.   

We have frequently asked questions and the most up to date information on our website and across our social media channels.

Island Energy Facebook page
Island Energy X page (formerly Twitter)