All News All Press
October 10, 2023

10th October update: interruption to gas supply

We’re sorry we can’t get your gas supply back to you today as we’d hoped. We have a review meeting today with our key stakeholders and will be able to confirm our position and proposed timeline once these have been completed by the end of the day.  Our target is for our plant to be up and running tomorrow and the staged re-instatement of gas to the network from Thursday. However, this is subject to a full review and agreement of our plans.

Up to date communications are on our website, across social media and through local press, radio and letters to all customers. Many thanks to all those customers who have completed the form online to let us know they have switched off their gas. If you’ve completed the form online, you do not need to call us to let us know. 

We are constantly monitoring your comments and questions across social media, and we are updating the FAQ’s on our website so if you have any questions please take a look here.

We have a duty of care to ensure that when we do switch supply back on it is done in a safe and controlled manner. You can help us speed up this process but following the simple instructions below and letting us know you’ve done it. 

  • Make sure all gas appliances are switched off (boiler, cooker, fire etc)   
  • It’s important you let us know that you have done this. If you’ve helped a neighbour or relative to turn off their supply also let us know. Please complete this form or call us on 01534 755500.   

 If you are aware of any neighbours who may need special help or who are away, please tell us so we can make any necessary arrangement. You can either complete the form on our website or call on the numbers above.