13th October update 2 - restoration of gas supply

We are restoring the gas supply across Jersey. We are planning on turning on gas supply in specific areas first: 

St Helier – target 3pm 

St Brelade and St Peter – target 7pm onwards  

The rest of the island – target 8pm onwards

Customers who need an engineer visit  

If you are a customer that requires an engineer visit, we know who you are and will get to you over the next couple of days. You will receive communications from us (txt, email and letter) informing you that an engineer will or has visited your property.  If you have been out or away, you should have a slip through your letter box asking you to contact us to book an engineer visit. There is a form on our website that you can fill out to book your visit or call us on 01534 755500. Please do not turn on your gas supply yourself. 

Customers who can self-restore 

Customers who can turn their supply back on themselves will or have received instructions on how to do this. These instructions are on our website.  This will take place in stages. Please do not turn on your gas until we have informed you to do so. We will confirm your switch on time on our website and across our social media pages (Facebook and X formerly Twitter).  

If you try to turn on your emergency control valve (ECV) before we've restored gas to your area there is no safety risk, you simply won’t have gas supply.