Introducing MyAccount: an upgrade to our online services
We're pleased to introduce MyAccount, our new e-billing and online account management portal, serving our metered gas customers across Guernsey, the Isle of Man and Jersey.
MyAccount is an upgrade on our previous e-billing portal, designed to improve the user experience and make it easier to manage your metered billing account online. And we're not done yet - we'll continue to look at how we can further improve our self-service features, so the new portal will continue to evolve over time.
What’s in MyAccount?
- A new, personalised hub for viewing and downloading past bills
- Easy to check your contact details and keep them up to date
- Account-related emails will sport a fresh look, and be easier to read on mobile devices
What this means for customers
If you already use our old e-billing service
There's nothing you need to do - you'll continue to receive your bills by email without interruption as we move you from our old portal to MyAccount. In the coming months we'll contact you directly when your account has been migrated to our new portal and is ready for you to view. In the meantime, you can keep using our old portal as usual.
While we'll be in touch with you directly about migration, please remain security-aware if you get contacted about your account and make sure the contact is genuine. We will never ask you to share password details anywhere other than when signing in or resetting your password (using the MyAccount screens on the 'islandsenergygroup.com' domain), and you should never share your password elsewhere.
If you've never used e-billing or online account management before
Great news, if you have a metered gas supply with us, you can register for MyAccount today - all you'll need is your customer number.
FAQs
Is MyAccount for metered mains gas and also metered tank/cylinder customers?
That's right. The MyAccount service is for any customer with a gas meter. This applies whether it's a mains gas supply, a metered minibulk tank or a metered gas cylinder.
Why aren't unmetered gas customers included?
We don't currently offer an e-billing service for unmetered customers. We know this could be useful, and it is on our list of potential future enhancements for MyAccount. However it is not a service that is available at launch.
I'm already on e-billing, how do I know if my account has been migrated?
If you currently receive e-bills from our old portal, then this will continue until we migrate you to the new MyAccount portal. There's nothing you need to do - the migration will happen during 2025, and we'll be in touch with you directly to let you know when we've moved you to MyAccount. Until that time you can continue to use the old portal as normal.
Will I still be able to use the old e-billing portal?
Until you're migrated, you'll still be able to log in to the old portal to view your historic bills.
Can I still access my historic bills in the new MyAccount portal?
Yes, you will be able to view bills back as far as September 2023, or the opening of your account, whichever is the more recent. If you require access to older bills, you'll need to contact us.
I've never had e-billing before, can I use MyAccount?
Absolutely - as long as you have a metered gas account. You just need your customer number to register as a new user.
What if I have problems registering for, signing in to or using MyAccount?
We're here to help. Please get in touch using the contact webform on the Contact Us page of the website for your island.
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