Payments for customers following gas supply disruption

We are very sorry for the continuing disruption a small number of customers are facing but can confirm that the majority of our customers are now fully restored.  We are fully aware of the disruption caused by the supply issue that all our customers have had to deal with over the last week or so and we sincerely apologise for this.

We are in the middle of reviewing all our domestic customers’ accounts and we will be getting communication out as soon as we can with details of our plans. Exact amounts have yet to be calculated but when we have been able to confirm what we can do, the payment will most likely be automatically applied to customers’ accounts.

We would ask that customers refrain from calling our customer services regarding this matter as we will not be setting up a claims process via this channel.

For commercial customers, there will be a different process due to the variety of businesses of all shapes and sizes that we supply. There will be a more in-depth process which business customers will have to go through in order for us to review their account on a case-by-case basis.