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Update: interruption to gas supply in Jersey
We’re working on fixing the issue we experienced with the power supply to our gas plant in Jersey this morning and are making progress. As this issue meant we had to disconnect the supply to all customers and businesses across Jersey, we need to follow the correct procedures to get supply back to our customers. A gas supply interruption does not happen in quite the same way as a power cut, and as a result supply will take some time to be re-instated. We are asking customers to assist us in this process by following the steps below:
- Turn off any gas appliances that were in use
- If you know where it is, turn off the gas supply at the meter (emergency control valve). It is no cause for concern if you can’t do this. Our engineers will be visiting all our customers to check and do this if you haven't been able to
- Do not attempt to use any gas appliances or turn on the supply until it has been checked by Island Energy authorised personnel
We would like to apologise again for the inconvenience this has caused. Our engineers are on the ground now visiting our commercial and domestic customers to help assist in this process and we are working through the issue as quickly as we can.
If customers are unsure of where to locate their emergency control valve (ECV) we have step by step instructions below, or customers can call us on: 01534 755500 and one of our customer services team will be able to help.
The gas emergency control valve turns off the gas supply to your property.
It's usually found near to your gas meter – look for a yellow, red handle or metal handle
Your gas is on when the handle is upright and in line with the gas pipe.
Your gas is turned off when the handle is at a right-angle with the gas pipe.
Please visit this page to let us know you have tuened off your valve (ECV), if you have not been able to please also complete them form and select the appropriate option.
